Lotto Social Casino Terms of Use

This page sets out the terms and conditions that apply to your use of Lotto Social Casino. It explains the relationship between you and us, and the basic rules we apply to accounts, payments, promotions and disputes. By accessing or using our platform you accept these terms, and we expect you to act in accordance with them. If you need clarification on any point, contact our support team using the site help channels.

Account responsibilities

You are responsible for keeping your account details accurate and secure. This includes maintaining a valid email address, a secure password and any other information required for verification. Do not share your login credentials with others. We may suspend or close accounts where we suspect unauthorised use, fraud, or a breach of these terms.

Verification and security

We may require identity or address verification at any time to comply with safety and payment checks. Until verification is completed we may limit certain account features, including withdrawals. We reserve the right to ask for additional documentation to verify the source of funds for large transactions.

Eligibility requirements

To use our services you must meet the minimum legal age for gambling in your jurisdiction and be permitted to participate under local laws. You must not hold more than one account. We may refuse registration or close accounts where eligibility cannot be established or where activity appears inconsistent with applicable law.

Acceptable platform use

Use of the platform must be lawful and honest. Prohibited conduct includes misuse of promotions, attempting to manipulate games or systems, collusion, and opening multiple accounts to circumvent limits. We may block access or restrict features where misuse is suspected, and we may retain funds pending an investigation.

General bonus and promotion rules

All promotions are subject to specific terms which will be made available where applicable. Unless stated otherwise, promotions may require a qualifying deposit and may carry wagering or play-through requirements. We do not guarantee the availability of any promotion and reserve the right to cancel, amend or refuse promotions where abuse or errors are identified.

Deposits and withdrawals

Payment methods, minimum and maximum amounts, processing times and any fees will be shown in the payments area of your account. Withdrawals are subject to verification and may be delayed while checks are completed. We may apply transaction limits or hold funds where we reasonably suspect a breach of these terms or where checks are required to prevent fraud.

Dispute resolution

If you have a complaint you should contact our customer support so we can review the matter. We will acknowledge your complaint and aim to resolve it promptly. Where a dispute cannot be resolved directly, we provide information on independent options for escalation in the support centre.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be communicated through the platform or by email. Continued use of the service after changes are published constitutes acceptance of the updated terms. We recommend you review these terms regularly.