Our support team is available to help with questions, account-related issues, technical concerns or general feedback. Reach out by email, phone or live chat and we will reply promptly. For account and payment enquiries, please have your account ID and recent transaction details ready. Urgent matters reported outside working hours will be logged and handled at the next business day. Live chat is available during working hours.
| Department | Contact |
|---|---|
| Customer support | [email protected] (24h response for account queries; include account ID) |
| General enquiries | [email protected] (product and billing) |
| Affiliate enquiries | [email protected] (partnerships and tracking) |
| Payments | [email protected] (withdrawals and deposits; allow 1-3 working days) |
| Privacy | [email protected] (data requests and security; 30-day response) |
| Phone | +44 20 7946 0831 (Mon-Fri 09:00-18:00) |
| Working hours | Mon-Fri, 09:00-18:00 (UK time) |
Email Support
Email is our preferred contact method for detailed requests, account queries, or when you need to send documents or explanations. Please email [email protected] with a clear subject line and current contact details to prevent delays. Include your account ID and a brief description of the issue so we can prioritise and respond faster. Expect confirmation within our support SLA.
Contact Form
Response Time
Support response times: most enquiries are answered within one business day. Simple requests such as account questions or bonus clarifications are usually resolved quickly, while complex cases like suspicious transactions, identity checks or payment investigations may require additional time. We’ll keep you updated by email and in your support ticket; response time depends on case complexity and required third-party verification.
Feedback
We welcome your feedback, suggestions and ideas to help improve the site. Please tell us about bugs, feature requests or general improvements and we’ll review every submission carefully. Your input helps shape updates to promotions, games and account features and improves the overall user experience. Thanks for taking a moment to share your thoughts.