Responsible Gambling

We take responsible gambling seriously and aim to give players clear tools to stay in control. We want play to be safe and deliberate, so we provide practical controls, easy-to-follow guidance and routes to support for anyone who needs it. If at any time you feel your play is becoming a problem, we encourage you to use the tools below or contact our team for help.

Player protection principles

We put player safety first by encouraging controlled play and early intervention. Our approach is simple: make limits easy to set, provide clear information about time and money spent, and make support accessible without judgement. We monitor activity patterns to identify accounts that may benefit from contact and offer options to pause or restrict play.

Activity-control tools

We offer a range of controls you can apply to your account - all designed to help you manage how you play. These include deposit controls, loss limits, time limits, session reminders and temporary account breaks. You can set most controls from your account settings or ask our support team to apply them for you.

Deposit limits

You can set daily, weekly or monthly deposit limits to control how much you add to your account. Limits take effect immediately and can be reduced at any time. Increasing or removing limits may require a cooling-off period to ensure changes are considered carefully.

Loss limits

Loss limits help you cap how much you can lose over a selected period. These limits are applied to eligible stakes and will pause or block further play once reached. If you need assistance choosing a limit, our support team can help explain the options.

Time limits and session controls

Use time limits and session reminders to manage how long you play. You can set maximum session lengths and receive prompts to take breaks. If you prefer, you can apply automatic time-outs or set daily play limits to reduce continuous play.

Self-exclusion and account breaks

If you need to stop playing for a while, you can request a temporary account break or self-exclusion. Self-exclusion prevents access for the period you choose and can include blocking marketing communications. Contact support via [email protected] to start the process and we will action your request promptly.

Signs of problematic behaviour

Look out for signs such as chasing losses, hidden spending, changes to sleep or work routines, borrowing money to play, or avoiding social activities. If you or someone close to you shows these signs, consider applying limits, taking a break or seeking professional help.

Tips for maintaining control

Set realistic budgets before you play, use deposit and loss limits, enable session reminders, avoid gambling when stressed or impaired, and never treat gambling as a way to make money. Regularly review account activity and use the available tools to keep play within healthy limits.

Professional help and support organisations

If you need further help, please reach out to qualified organisations such as GamCare, GambleAware, GAMSTOP or your national gambling helpline. These services provide confidential advice, counselling and self-exclusion schemes. Our support team can signpost you to these resources and help implement safety measures on your account.