Privacy & Data Protection
This Privacy Policy explains how we collect, use and protect personal information when you interact with Lotto Social Casino. We take your privacy seriously and set out here the types of data we process, the purposes for that processing, and the steps we take to keep your information secure. If you have questions about our practices, please contact our support team via the address shown in your account area.
Types of data we collect
We collect several categories of information to operate accounts, process transactions and provide services. These include personal data you provide directly, technical data generated during use, and transactional records related to payments and account activity.
Personal data
Personal data may include your name, date of birth, contact details such as email and postal address, identity verification documents where required, and account credentials. We use this information to create and manage your account, verify your identity, and meet legal obligations where applicable.
Technical data
Technical data covers device identifiers, IP addresses, browser type, operating system, device settings and usage logs. This data helps us ensure platform stability, detect suspicious activity and improve performance. We may also process anonymised analytics data for product development and monitoring.
Transactional data
Transactional data includes payment details, deposit and withdrawal records, bet and play history, and any correspondence relating to billing or disputes. Payment card details are processed by our payment providers and are not stored by us except where expressly permitted and secured.
How we use information
We use your information to provide and manage your account, process transactions, communicate important service messages, respond to support requests and comply with legal and regulatory obligations. We may also use data to detect fraud, enforce our terms, and improve service functionality.
Data protection practices
We implement physical, technical and organisational measures to protect personal data from unauthorised access, disclosure or loss. Access to personal data is limited to authorised staff and third-party providers who need the information to perform services on our behalf. Where we use processors, we require contractual safeguards to protect your data.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, enable core functionality and analyse site performance. Some cookies are essential for service delivery, while others support analytics or personalised features. You can manage cookie settings in your browser, noting that disabling certain cookies may affect functionality.
User rights
You have rights over your personal data, including access, rectification and deletion where applicable. You may request copies of the data we hold about you, ask us to correct inaccuracies or request account closure. Certain restrictions may apply where retention is required by law or for legitimate business purposes.
Access, correction and deletion
To exercise your rights, contact our support team through your account. We will respond to verifiable requests and provide guidance on identity verification steps. Requests for deletion may be declined where we must retain records to comply with legal or contractual obligations.
Information sharing and third parties
We may share data with trusted third parties such as payment processors, identity verification providers, analytics services and legal advisers. Transfers are limited to what is necessary and subject to appropriate controls. We do not sell your personal information.
Privacy policy updates
We may update this policy to reflect changes in practice or legal requirements. Material changes will be communicated via the account dashboard or email. We recommend reviewing this page periodically to stay informed about how we handle your personal data.